You will have 30 calendar days after your order’s delivery in which to make a return.

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

* Please note that online purchase does not include Buy Online Pickup In-Store purchase.

Returning your own purchase

If you have an account

1. Log into your Infinity account and select "My Orders"
2. Find your order and click "Return Items"
3. Follow the instructions to download the return shipping label and drop off/schedule a pickup!

If you do not have an account

1. No worries, you can create one now and follow the above steps

Have your order number handy - found in your confirmation email! Bring your item and our team will help you with the return.

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.

You can also visit the “Order tracking” section to check the status of your order.

If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment. 

• Earrings used to pierce during a piercing appointment
• Gift cards
• Permanent jewelry 
• Engraved jewelry

All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do as much as we can. You can also manually cancel your orders on your user profile page. If you don't see a “Cancel button", it is very likely that your order has already been dispatched.

We offer 30-day exchanges for all customers at all of our retail location. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.

Online Purchase:

Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.

In-Store & Buy Online, Pickup In-Store Purchase:

These orders can be exchanged in-store only.